Overview

top xRM: Guaranteed success for collaboration and optimized business processes

How the digital transformation is changing established business processes

Digitalization is progressing inexorably. On the one hand, customers have changed their expectations. They demand fast and uncomplicated service provision; contacts with companies should be as digital as possible and generate enthusiasm.

On the other hand, both large and medium-sized companies are under unprecedented pressure to change. The pace of change is enormous and business challenges are becoming increasingly complex and demanding. And the demands on collaboration are also changing dramatically – collaboration is one of the top buzzwords.

If you want to remain successful in the digital future, you have to embrace change. More than ever, customers must be placed in the (digital) focus. In the same way, companies must enable their employees to cope with changing tasks and collaborate efficiently using new working models. The solution lies in the comprehensive digitalization of all company processes.

A first step: the digitalization of production and manufacturing processes

With a Manufacturing Execution System (MES ), processes in production and manufacturing can be digitized end-to-end, even those that are already partially automated. Machines and systems at production level are linked to the ERP. This means that operating data or machine data can be recorded fully and digitally. This minimizes manual activities and enables paperless production. The information obtained is used to generate key figures that visualize the effectiveness of the machines and systems and point out problems, making the entire production process transparent.

Production as a role model – digitize business processes as far as possible throughout the company

In times of digital change, however, the digitalization of production and manufacturing processes is only one component of a more comprehensive strategy for managing the change process. Rather, an overall digitalization strategy requires the consideration and inclusion of all company processes, not just those in production.

Collaboration: only possible with optimized business processes

It is well known that in many companies, collaboration between employees along the business processes is still based on a variety of methods, tools, different systems and distributed data. Typical characteristics of such an organization are the content of long chain e-mails in different mailboxes, data storage in complex folder structures, independent and separately managed document management systems, partly paper-based information, ERP data and functions and, last but not least, “secret knowledge” that is exclusively in the heads of the employees. Complexity, a lack of transparency, manual organization and long throughput times are the inevitable consequences.

If you want to leverage the potential for group collaboration in your company for a digital future, you need the right software solutions. The digital age requires innovative workflows in order to generate efficient and successful results.

Collaboration is the magic word. With the help of technological innovations and corresponding collaboration tools, collaboration between employees, teams and cross-location and cross-company project groups is set to be revolutionized. Digital solutions will simplify workflows and document results centrally. Online meetings will replace business trips, exchanges will take place on a single platform instead of several, and all data and functions will be available to everyone involved at any time and any place.

Optimize processes and enable collaboration with top xRM

With the enterprise content management system top xRM, all business processes, such as composing an e-mail, processing office documents or distributing tasks, can be handled together with all SAP functions in a single interface.

The software is integrated into both SAP ERP and SAP S/4HANA and links all processes with SAP data and functions as well as common Office applications or PDF documents. Just like top MES, top xRM is based on the stable SAP Basis and Core applications; top MES covers production, while top xRM covers all other areas of the company.

top xRM is suitable for all areas of the company, such as sales, purchasing, HR or service – the focus is therefore on processes that lie outside of production. The software itself is set up across departments – for good reason, as a digitalization strategy should not create new data silos in individual departments, but rather overcome existing ones.

As collaboration software, top xRM offers all employees and project participants an outstanding user experience, great clarity across all processes and therefore a significantly higher process speed. The increased transparency is primarily due to the higher-level interface, in which all objects, information and processes involved are brought together in one place. This is supplemented by compliance-compliant authorization control. Last but not least, top xRM can be implemented and used quickly.

Anyone can use off-the-shelf SAP! top xRM extends existing SAP processes, maps them in a completely new way and thus offers companies considerable benefits. Last but not least, it replaces separate, complicated and expensive add-on systems with a comprehensive overall solution.